Knowing how to improve the efficiency of your order fulfillment procedure is one of the crucial steps you must take to grow your business successfully. Although all the sellers working on digital platforms execute the process, some might not be aware of the terminology used for the same.
When we talk about the order fulfillment process, we refer to all the tasks performed from receiving orders to delivering them to your customers, as well as in some cases, making refunds and picking the returned items. Each step involved in it is of profound significance, and failing to meet even any one of them can lead to disastrous consequences.
The following are some useful tips impossible to avoid when it comes to optimizing your deliverability to your clients.
- Work on Demand Planning
You must be able and prepared to fulfill all the orders by keeping in stock the products that will be in rage in a particular season or region. For example, if its the school re-opening season, make sure you have enough stationery items in stock.
Conduct market researches and understand the shopping patterns of your customers to make the most out of it.
- Select the Best Shipper
The shipping procedure to your company is what pillars are to a building. Your foundation might be your honesty and uniqueness, but what puts a good face in front of the customers is your punctuality, quality, and efficiency. Without a robust shipping company, it is impossible to keep your business thriving.
Quickshift offers the top-notch order fulfillment services in India integrated with fleet management software, which takes care of both the sides, you as well as your customers.
- Implement Order Management System (OMS) in Your Business
An OMS, which stands for Order Management System, is an electronic system developed to cater your needs like:
- Integration: It refers to establishing a connection between you and the source which supplies your products and clubbing the records of data of both these ends into a single place. Therefore, transparency is maintained you and your supplier, which yields knowing precisely about your inventory, what items are available and not, in what quantity, etc.
- Automation: It is vital that your order fulfillment process is exceptionally automated and does not require much manual labor in maintaining its data. For example, when a sale is made, the stock should be automatically updated. Or if due to some reasons, there’s a delay in the dispatching process, the system should be able to generate time-saving routes.
- Reducing the Decision Making: By introducing integration and automation in the order fulfilment, OMS directly reduces the decision making and takes a lot of burden off.
- Choosing the appropriate warehouse location
Suppose your business covers all the cities and towns of India. In that case, it is preferable to set up warehouses in Pune/ Mumbai/ Delhi/ Bangalore/ Kolkata/ Chennai, the metropolitan areas in all corners of the country. Moreover, make sure the location of your warehouse is not far away from the shipper’s address, or else more time will be consumed.
Remember not to situate your warehouses on the outskirts of the city, instead place them in the centre for faster delivery.
- Classify Your Inventory
Another way you can increase the flexibility in fulfilling the orders is by classifying the products stored in your warehouses in Pune/ Mumbai/ Delhi/ Bangalore. After implementing demand planning, you will get an idea of the products which are likely to be ordered extensively in the coming period. So, it is suggested to classify your inventory based on these factors, to enhance the picking-up process.
- Keep Your Customers Updated
Amidst supervising the execution of all such procedures, do not forget to update your customers. You don’t have to message them personally. The Order Management System will take care of it for you, which provides you with another reason for applying it to your business.
The finest of the order fulfilment services in India will not only aim at providing you with excellent packaging and shipping solutions but also help your customers track their products and keep them updated.
- Accept Returns
The last step is to make sure you are open to returns and refunds. By doing so, you will show how reliable your brand is and how each customer’s satisfaction matters to you. Not only mentioning your return policy is essential, but also is validating it. Your shipping company must be aware of it as well as prepared for picking up the returned products. It is a must-follow tip for E-commerce sellers planning to trade overseas.
Order Fulfilment is not just sending the required product to your customer, but it also covers delivering reliability, punctuality, and transparency to them. It would be best if you were connected in real-time with your suppliers, shippers, and customers to ensure efficiency and simplification at its best.
In the forthcoming article, we shall see how you can introduce software and use them to maintain proper fleet management systems that are compliant.